FAQ

Frequently Asked Questions

1. How can I place an order?

Browse our products, select the product and any available options, and add it to your cart. Proceed to checkout and provide your shipping and payment information. Once your order is successfully placed, you will receive an order confirmation by email.

2. Do you offer free shipping?

Yes. We offer free shipping unless otherwise stated on a particular product or order.

3. How long will my order take to arrive?

Our estimated delivery time is generally 7–15 business days.

Delivery times are estimates and may vary depending on your destination, product availability, shipping carrier, customs processing, weather, holidays, and other circumstances beyond our reasonable control.

4. Will I receive tracking information?

Where tracking is available for your order, tracking information will be provided so that you can follow the shipment.

5. Can I cancel my order after placing it?

Please contact us as soon as possible if you need to cancel an order.

Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible after an order has been accepted or processing has begun.

6. What is your return policy?

Eligible products may generally be returned within 7 days of delivery, subject to the conditions in our Returns & Refunds Policy.

Products generally need to be unused/unworn and in the required original condition, packaging, and with tags where applicable.

Please review our Returns & Refunds Policy before requesting a return.

7. Do I need an unboxing video to return a product?

No. An unboxing video is not mandatory for an ordinary return.

However, if you receive a damaged, defective, incorrect, or incomplete order, we may request photographs, videos, or other information to help us investigate the issue.

We recommend recording an unboxing video whenever practical, as it can be useful evidence when reporting shipping damage or an incorrect/missing item.

8. What if I receive a damaged, defective, or incorrect product?

Please contact us as soon as possible with your order number and details of the issue.

We may request photographs or other evidence so that we can investigate the matter and determine the appropriate resolution.

9. Are all products eligible for return?

No. Certain products may not be eligible for return, including certain personalized or customized products, perishable products, opened or used personal-care/hygiene products where applicable, hazardous materials, digital products, gift cards, and products specifically marked as final sale or non-returnable.

Please check our Returns & Refunds Policy for the applicable conditions.

10. How will my refund be issued?

Where a refund is approved, it will generally be issued to the original payment method, subject to the payment provider's processing time.

Please refer to our Returns & Refunds Policy for further details.

11. Can I exchange a product?

Exchanges may not always be available. Depending on the product and circumstances, you may need to return the eligible item and place a new order.

Please contact us before sending anything back.

12. Where are my products shipped from?

Some products may be fulfilled and shipped directly by third-party suppliers or fulfillment partners. As a result, products may be shipped from different locations depending on the product and destination.

13. Will my order arrive in one package?

Not necessarily. If your order contains multiple products, they may be shipped separately depending on product availability and fulfillment arrangements.

14. Are customs duties or import taxes included?

For international orders, customs duties, import taxes, VAT, brokerage fees, or similar charges may apply depending on the destination country's laws.

Where such charges are legally payable by the customer, they may be the customer's responsibility unless otherwise stated.