Privacy policy

Privacy Policy

Last updated: September 22, 2026

AllThatGold operates this online store and website, including the related content, features, products, services, and tools provided through the store (collectively, the “Services”).

This Privacy Policy explains how AllThatGold collects, uses, stores, and discloses personal information when you visit our website, use our Services, place an order, contact us, or otherwise interact with AllThatGold.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with AllThatGold, we may collect or process the following categories of personal information:

Contact and shipping information

This may include:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number, when provided
  • Other information necessary to process and deliver your order

Order and transaction information

This may include:

  • Products viewed, purchased, returned, exchanged, or cancelled
  • Order number
  • Transaction details
  • Payment status
  • Refund information
  • Information necessary to provide customer support

Payment information is processed through Shopify and applicable payment service providers. AllThatGold does not generally store your complete payment-card information.

Communications

When you contact us, we may collect the information you provide, including your name, email address, order number, and the contents of your communication.

Device and usage information

When you visit or interact with our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Network information
  • Pages visited
  • Referring pages
  • Information about how and when you interact with our website

This information may be collected through cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, contact us, or submit information through our website.
  • Automatically through our Services, including through cookies and similar technologies.
  • Through Shopify and service providers that help us operate our store and provide ecommerce services.
  • From third parties or service providers, where necessary to provide our Services or operate our business.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and fulfilling orders

We may use your information to:

  • Process and complete purchases
  • Process payments
  • Fulfill and ship orders
  • Provide order confirmations and updates
  • Arrange delivery
  • Process returns, refunds, and exchanges
  • Provide customer support

Operating and improving our Services

We may use information to:

  • Operate and maintain our website
  • Improve our products and Services
  • Understand how customers use our website
  • Improve the shopping experience
  • Diagnose technical problems
  • Maintain website security

Communications

We may use your information to communicate with you regarding:

  • Orders
  • Payments
  • Shipping and delivery
  • Returns and refunds
  • Customer support requests
  • Other service-related matters

Where permitted by applicable law and where appropriate consent has been obtained, we may also send promotional communications. You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Security and fraud prevention

We may use personal information to:

  • Detect and prevent fraud
  • Investigate suspicious or unauthorized activity
  • Protect our customers and Services
  • Maintain the security of our website and systems

Legal and compliance purposes

We may use personal information when necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Resolve disputes
  • Enforce our policies and agreements
  • Protect our rights, customers, property, or Services

4. Cookies and Similar Technologies

AllThatGold and our service providers, including Shopify, may use cookies, pixels, web beacons, and similar technologies to operate our website, remember preferences, understand website usage, improve functionality, support analytics, and, where applicable, support advertising and marketing activities.

The technologies used may depend on the Shopify features, applications, advertising services, and other tools enabled on our store.

Where required by applicable law, our cookie banner may provide you with choices regarding non-essential cookies and similar technologies.

5. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate AllThatGold and provide our Services.

These may include:

  • Shopify, our ecommerce platform
  • Payment processors and payment service providers
  • Fulfillment providers and suppliers
  • Shipping and delivery providers
  • Website and technology service providers
  • Customer-support providers
  • Analytics providers
  • Advertising and marketing service providers, where applicable
  • Fraud-prevention and security providers
  • Professional advisers, where necessary

We may also disclose personal information when required by law, legal process, or government request, or when reasonably necessary to protect our rights, customers, property, or Services.

6. Shopify and Shopify Network Intelligence

Our online store is hosted on Shopify, which provides the ecommerce platform through which we offer our Services.

Shopify collects and processes information relating to customers' interactions with our store in order to provide and improve its services.

Shopify Network Intelligence is enabled for our store. When enabled, Shopify may use customer information from our store together with information from other Shopify merchants and Shopify to provide certain enhanced services, including services relating to store improvement, personalization, performance, and advertising.

Information about your activity on our store may be shared with Shopify and with other third parties that may be located in countries other than where you reside in order to provide these services.

No other Shopify merchant is given access to our customers' personal information.

For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

For applicable Shopify privacy rights and controls, you may also use the Shopify Privacy Portal.

7. Data Sharing and Targeted Advertising Opt-Out

Depending on where you live, you may have the right to opt out of certain forms of sharing or processing of your personal information for targeted advertising.

AllThatGold provides a Data Sharing Opt-Out page where applicable.

You may also have additional privacy choices through your browser or device, including the Global Privacy Control (GPC) signal, where recognized by applicable law.

Please use the Data Sharing Opt-Out link provided on our website to exercise applicable opt-out rights.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

Third-party websites operate independently from AllThatGold and may have their own privacy policies and terms.

We are not responsible for the privacy practices or security of websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Children's Privacy

Our Services are not directed specifically to children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review the matter and take appropriate action.

10. Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute or perfect security.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services
  • Complete transactions
  • Maintain business and transaction records
  • Provide customer support
  • Comply with legal and accounting obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce applicable agreements and policies

The length of time information is retained may vary depending on the type of information and the reason it was collected.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

  • Right to access personal information we hold about you
  • Right to correct inaccurate personal information
  • Right to delete certain personal information
  • Right to data portability, in certain circumstances
  • Right to object to or restrict certain processing
  • Right to withdraw consent, where processing is based on consent
  • Right to opt out of certain targeted advertising or data sharing, where applicable
  • Right to lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to applicable legal exceptions.

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

13. International Data Transfers

Because AllThatGold uses Shopify and other service providers, your personal information may be processed, stored, or transferred in countries outside the country where you live.

These countries may have privacy laws that differ from those in your country.

Where applicable law requires safeguards for international transfers, appropriate legally recognized mechanisms may be used for such transfers.

14. European Economic Area, United Kingdom and Other Jurisdictions

If you are located in a jurisdiction that provides additional privacy rights, including the European Economic Area, United Kingdom, Switzerland, or certain U.S. states, you may have additional rights under applicable privacy laws.

Where applicable, those rights may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to lodge a complaint with an appropriate data protection authority.

Where required by applicable law, additional information concerning legal bases for processing, retention periods, or other jurisdiction-specific requirements may apply.

15. Complaints and Privacy Questions

If you have a question, concern, or complaint regarding our privacy practices, please contact us:

AllThatGold
Operated by Subrata Nandi
Magra, Hooghly, PIN – 712148
West Bengal, India

Privacy & Customer Support:
allthatgoldhelp@gmail.com
admin@allthatgold.com

We will review privacy-related requests and respond within the timeframe required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, privacy practices, or applicable legal requirements.

When we make changes, we will update the “Last updated” date and publish the revised Privacy Policy on this website.