Shipping policy

Shipping & Delivery

Last updated: September 2026

At AllThatGold, we aim to make your shopping experience simple and transparent. We offer free shipping on eligible orders and work with our fulfillment and shipping partners to deliver orders as efficiently as possible.

1. Free Shipping

We currently offer free shipping on all orders unless otherwise stated on the product page or at checkout.

There are no separate standard shipping charges added to eligible orders.

2. Order Processing

After you place an order, we begin processing it for fulfillment.

Orders may require some processing time before they are dispatched. Processing time can vary depending on the product, order volume, supplier/fulfillment partner, holidays, and other operational circumstances.

Once your order has been dispatched, the applicable shipping carrier will handle the delivery.

3. Delivery Time

Our estimated delivery timeframe is:

7–15 business days

This is an estimated delivery timeframe and not a guaranteed delivery date.

Actual delivery time may vary depending on the destination, carrier operations, customs procedures, weather, holidays, peak shopping periods, and other circumstances beyond our reasonable control.

4. Order Tracking

Where tracking information is available, tracking details may be provided after your order has been dispatched.

Please note that tracking information may take some time to become active after the shipment is handed over to the carrier.

You should use the tracking information provided to monitor the progress of your shipment.

5. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

Carrier delays
Customs processing
Incorrect or incomplete shipping information
Weather or natural events
Public holidays
High shipping volumes
Transportation disruptions
Other circumstances outside our reasonable control

If your order has not arrived after the estimated delivery timeframe, please contact us so that we can review the shipment status.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you realize that you have entered an incorrect address, please contact us as soon as possible.

We will make reasonable efforts to assist with an address correction if the order has not yet been processed or dispatched. However, we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

AllThatGold is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.

7. International Orders and Customs

AllThatGold may accept orders for delivery to destinations outside India.

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where such charges apply, they may be the responsibility of the customer unless otherwise stated at checkout or on the product page.

Customs authorities may also delay a shipment while completing their inspection or clearance procedures.

8. Multiple Items in One Order

If an order contains multiple products, the items may be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

If items are shipped separately, you may receive separate tracking information and the shipments may arrive at different times.

9. Lost, Missing, or Significantly Delayed Orders

If your order appears to be lost, has not been delivered within a reasonable period after the estimated delivery timeframe, or the tracking information indicates an unexpected delivery issue, please contact us.

Please provide your order number and any available tracking information so that we can review the situation and determine the appropriate next steps.

For orders marked as delivered by the carrier but not received, we may ask you to check with household members, neighbors, building management, or the delivery location before we investigate further.

10. Delivery Address and Undeliverable Packages

If a package is returned to the sender or fulfillment provider because of an incorrect address, incomplete address, refusal of delivery, or failure to collect the package, additional shipping or reshipment costs may apply.

We will review such cases individually and provide the applicable options.

11. Shipping and Returns

Shipping and delivery are separate from our Returns & Refunds Policy.

If you need to return an eligible product, please contact AllThatGold before sending anything back. Do not return an item to the shipping address shown on the original package unless we specifically instruct you to do so.

For complete return conditions, please refer to our Returns & Refunds Policy.