Terms of service

Terms of Service

Last updated: September 2026

Welcome to AllThatGold. These Terms of Service govern your access to and use of the AllThatGold website, online store, products, and related services.

In these Terms, “AllThatGold,” “we,” “us,” and “our” refer to AllThatGold, operated by Subrata Nandi, an individual online seller based in West Bengal, India.

AllThatGold is powered by Shopify, which provides the technology and platform used to operate our online store.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to these Terms of Service and the policies referenced in them, including our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility and Use of Our Website

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to place an order with AllThatGold.

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

You must not use our website to:

Violate any applicable law or regulation.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of our website.
Submit false, misleading, or fraudulent information.
Use the website for fraudulent transactions or activities.
Copy, reproduce, scrape, or commercially exploit our website content without permission.

We reserve the right to refuse or restrict access to our website or services where reasonably necessary to protect our store, customers, or legal rights.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, product colors and appearance may vary depending on your device, screen, lighting, or other display settings.

Product specifications, availability, images, descriptions, and other information may occasionally change without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

Where a product is fulfilled by a third-party supplier or fulfillment partner, the product may be shipped directly from that partner or from a location different from our business address.

3. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to cancel or decline an order where reasonably necessary, including situations involving:

Product unavailability.
Incorrect or inaccurate pricing or product information.
Suspected fraudulent or unauthorized transactions.
Shipping restrictions.
Errors in the order.
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange the applicable refund to the original payment method, subject to applicable payment-processing procedures.

Please carefully review your order details before completing your purchase.

4. Prices, Payments and Taxes

All product prices are displayed on our website in the applicable currency shown at checkout.

Prices may change from time to time. However, the price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to correction of obvious pricing or technical errors.

You agree to provide accurate and complete billing, payment, and contact information.

We use third-party payment service providers to process payments. We do not directly store your complete payment-card information on our website.

Applicable taxes, duties, customs charges, or other government-imposed charges may apply depending on your location, the product purchased, and applicable law.

Where applicable, customers are responsible for charges that are legally payable by them, including import duties, customs charges, or similar charges associated with international shipments.

5. Shipping and Delivery

We currently offer free shipping unless otherwise stated for a particular product or order.

Our estimated delivery timeframe is generally 7–15 business days. This is an estimate and is not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, product availability, processing time, shipping carrier, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Tracking information may be provided where available.

If your order is delayed, lost, damaged, or appears to be significantly delayed, please contact us at:

allthatgoldhelp@gmail.com

Please include your order number whenever possible.

For complete information regarding shipping, please refer to our Shipping & Delivery Policy.

6. Returns, Refunds and Exchanges

Our Returns & Refunds Policy forms part of these Terms of Service.

Unless otherwise stated for a particular product, eligible products may generally be returned within 7 days of delivery, subject to the conditions stated in our Returns & Refunds Policy.

Products must generally be returned in the required condition, including unused/unworn condition where applicable, with original packaging and tags where applicable.

Certain products may not be eligible for return, including certain personalized, hygiene, beauty, skincare, perishable, hazardous, digital, or final-sale products where applicable.

For damaged, defective, incorrect, or missing items, please contact us promptly. We may request photographs or other reasonable evidence to help us investigate the issue.

An unboxing video is not mandatory for ordinary returns. However, an unboxing video or other evidence may be requested when investigating claims involving damage, missing items, defective products, or incorrect products.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.

Please review our complete Returns & Refunds Policy before making a purchase.

7. Intellectual Property

All content on the AllThatGold website, including text, graphics, logos, product images, designs, page layouts, photographs, videos, and other materials, is owned by or licensed to AllThatGold or its respective content providers, unless otherwise stated.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

AllThatGold names, logos, designs, and other brand elements may not be used without our prior written permission.

Third-party trademarks and brand names remain the property of their respective owners.

8. Third-Party Services and Fulfillment Partners

We may use third-party service providers, payment processors, technology providers, shipping carriers, suppliers, and fulfillment partners to operate our store and fulfill customer orders.

Some products may be supplied or fulfilled by third-party suppliers and may be shipped directly from those suppliers or their fulfillment locations.

Third-party services may be subject to their own terms and policies.

We select service providers and fulfillment partners with reasonable care, but we are not responsible for matters that are solely within the control of a third-party service provider, subject to our obligations under applicable law.

9. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience. We do not control third-party websites and are not responsible for their content, availability, policies, or practices.

Your use of third-party websites is subject to the terms and policies of those third parties.

10. Relationship with Shopify

AllThatGold is powered by Shopify, which provides the technology platform used to operate our online store.

However, purchases made through our store are transactions between you and AllThatGold.

Shopify provides the platform and related services but is not the seller of the products offered through AllThatGold.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Because our store is hosted on Shopify, Shopify also processes certain information in connection with providing its services.

Please review our Privacy Policy for more information.

12. Reviews, Feedback and User Content

If you submit a review, comment, suggestion, photograph, testimonial, or other content to AllThatGold, you represent that you have the necessary rights to submit that content.

By submitting such content, you grant AllThatGold a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, modify, and distribute that content for purposes related to operating, improving, and promoting our store, subject to applicable law.

You must not submit content that:

Is unlawful, fraudulent, threatening, abusive, defamatory, or obscene.
Infringes another person's intellectual property or privacy rights.
Contains malicious software.
Misrepresents your identity or affiliation.
Contains misleading information about our products or services.

We reserve the right to remove content that violates these Terms or applicable law.

13. Errors and Corrections

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping information, or other content.

We reserve the right to correct errors and update information when necessary.

If an obvious pricing or product-information error affects an order, we may contact you to clarify the situation or cancel the affected order where permitted by applicable law.

If payment has already been received for an order that we cancel because of such an error, the applicable amount will be refunded.

14. Prohibited Activities

You agree not to use our website or services for unlawful or fraudulent purposes.

You must not:

Attempt to interfere with or disrupt our website.
Introduce viruses, malware, or other harmful code.
Attempt to gain unauthorized access to our systems.
Use automated systems to improperly access or extract website content.
Scrape or copy substantial portions of our website without permission.
Impersonate another person or entity.
Submit false or misleading information.
Conduct fraudulent transactions.
Violate the intellectual property or other rights of AllThatGold or third parties.

We may take appropriate action where we reasonably believe that these Terms have been violated.

15. Termination or Restriction of Access

We may restrict or terminate access to our website or services where reasonably necessary, including in cases involving fraud, abuse, unlawful activity, security concerns, or material violation of these Terms.

Termination or restriction will not affect rights or obligations that arose before termination or that are intended to continue by their nature.

16. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that our website will always be available, uninterrupted, secure, or completely error-free.

We also do not guarantee that information on our website will always be complete, accurate, or current.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, AllThatGold will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

However, nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability for rights or remedies that consumers are legally entitled to exercise.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your violation of the rights of another person.

Nothing in this section limits any rights or protections that cannot legally be excluded.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy, and other policies expressly referenced on our website, constitute the terms governing your use of our website and services.

If any provision conflicts with a mandatory consumer protection law, the applicable mandatory legal requirement will prevail.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with the applicable “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by the laws applicable in India, without prejudice to any mandatory consumer protection rights that may apply to customers in the jurisdiction where they reside.

Subject to applicable law, disputes relating to these Terms or purchases from AllThatGold shall be subject to the jurisdiction of the competent courts in West Bengal, India.